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Our services

Emergency Department (A&E)

Choosing the right health service for your condition or injury is vital if you are to get the best treatment.

The Trust has two Emergency Departments (ED) based at:

Open 24 hours-a-day, every day of the year they treat around 127,000 patients each year.

Our Emergency Departments are extremely busy places. Please only visit in a critical or life-threatening emergency.

Critical and life threatening emergencies include:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe head injuries
  • severe bleeding that cannot be stopped
  • choking
  • severe abdominal pains
  • Broken limbs

* Please be aware that we prioritise the treatment of our patients according to the seriousness of their condition so you may see people who arrived after you being treated before you.

Please don't visit the Emergency Department for:


Most illnesses and conditions can be treated more effectively elsewhere, at a Minor Injuries Unit, Walk-in Centre or Urgent Care Centre, often nearer to where you live and without you having to wait hours to be seen.

There are Minor Injury Units in Bridlington, Whitby, Malton, Selby an Urgent Care Centre in York and a walk-in centre in Scarborough.  

Minor Injury Units (MIUs) can treat a range of injuries including:

  • minor wounds and infections
  • insect and animal bites
  • sprains and strains
  • minor burns and scalds
  • minor eye injuries
  • injuries to the back, shoulder and chest
  • minor head injuries

GP Surgery

For illnesses that are not life threatening you should first contact your GP surgery. Outside of normal surgery hours you will be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays. During out-of-hours periods you can also call NHS 111.

Visit your GP for:

  • flare-ups of long-standing illness
  • mental health 
  • general aches and pains
  • vomiting
  • ear ache

NHS 111

If it is not an immediate emergency call NHS 111. The service is available 24 hours a day, seven days a week, and can provide medical advice and advise you on the best local service to offer the care you need - simply call 111.


Walk-in Centres and Minor Injuries Unit

If you have a minor injury or condition which you feel needs medical attention, but is not an emergency, it may be quicker to be seen at a Minor Injuries Unit (MIU).

Minor Injuries Units offer nurse-led service to treat minor injuries and illnesses. They can treat minor injuries such as cuts, burns and fractures - any medical treatment or advice which does not need a visit to A&E. No appointment is necessary. For details of Minor Injuries Units and Walk in Centres click here.

There are MIUs in Bridlington, Whitby, Malton, Selby an Urgent Care Centre in York and a walk-in-centre in Scarborough.  


Pharmacies

Pharmacists can also provide advice and over the counter medicines for a whole range of problems including the morning after pill. To find a pharmacy near you visit NHS Choices.


Symptom Checker

Alternatively, use NHS Choices symptoms checker to assess your symptoms online and receive personalised advice on the best action to take. 

If you are not sure which service is best for you please ask advice from the NHS 111 service.

* Please be aware that we prioritise the treatment of our patients according to the seriousness of their condition so you may see people who arrived after you being treated before you.

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We are asking visitors to help us protect patients from highly contagious winter infections by not visiting friends and relatives in hospital when you have been unwell or in close contact with someone with flu or norovirus.

We are experiencing a high level of norovirus and flu in our hospitals, which has resulted in the closure of wards and bays in order to stop the spread.  Closing wards can help to contain the viruses but visitors can play a huge part and we would ask you to think carefully before paying any non-essential visits at this time.

While viruses are active year-round, winter is a prime time for norovirus, colds and influenza, commonly known as flu.  These infections are highly contagious, so when they are brought into a hospital environment they can easily spread to staff and vulnerable hospital patients.

Norovirus, which causes diarrhoea and vomiting, is one of the most common stomach bugs in the UK.  It's also called the ‘winter vomiting bug’ because it's more common in winter, although you can catch it at any time of the year.  Norovirus can be very unpleasant but it usually clears up by itself in a few days.

Flu is a common infectious viral illness spread by coughs and sneezes.  It is a major killer of vulnerable people.  People aged 65 and over and people with long-term health conditions, including diabetes and kidney disease, are particularly at risk.  If you have flu, please stay away until you are better.  The virus is highly infectious and outbreaks can happen quickly.

Please stay away if you have signs or symptoms of either virus, and do not visit until you have been clear of symptoms for at least 48 hours.  If symptoms persist (more than 48 hours), the advice is to phone your GP or NHS 111.