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Our services

Emergency Department (A&E)

Choosing the right health service for your condition or injury is vital if you are to get the best treatment.

The Trust has two Emergency Departments (ED) based at:

Open 24 hours-a-day, every day of the year they treat around 127,000 patients each year.

Our Emergency Departments are extremely busy places. Please only visit in a critical or life-threatening emergency.

Critical and life threatening emergencies include:

  • loss of consciousness
  • acute confused state and fits that are not stopping
  • persistent, severe chest pain
  • breathing difficulties
  • severe head injuries
  • severe bleeding that cannot be stopped
  • choking
  • severe abdominal pains
  • Broken limbs

* Please be aware that we prioritise the treatment of our patients according to the seriousness of their condition so you may see people who arrived after you being treated before you.

Please don't visit the Emergency Department for:


Most illnesses and conditions can be treated more effectively elsewhere, at a Minor Injuries Unit, Walk-in Centre or Urgent Care Centre, often nearer to where you live and without you having to wait hours to be seen.

There are Minor Injury Units in Bridlington, Whitby, Malton, Selby an Urgent Care Centre in York and a walk-in centre in Scarborough.  

Minor Injury Units (MIUs) can treat a range of injuries including:

  • minor wounds and infections
  • insect and animal bites
  • sprains and strains
  • minor burns and scalds
  • minor eye injuries
  • injuries to the back, shoulder and chest
  • minor head injuries

GP Surgery

For illnesses that are not life threatening you should first contact your GP surgery. Outside of normal surgery hours you will be directed to an out-of-hours service. The out-of-hours period is from 6.30pm to 8am on weekdays, and all day at weekends and on bank holidays. During out-of-hours periods you can also call NHS 111.

Visit your GP for:

  • flare-ups of long-standing illness
  • mental health 
  • general aches and pains
  • vomiting
  • ear ache

NHS 111

If it is not an immediate emergency call NHS 111. The service is available 24 hours a day, seven days a week, and can provide medical advice and advise you on the best local service to offer the care you need - simply call 111.


Walk-in Centres and Minor Injuries Unit

If you have a minor injury or condition which you feel needs medical attention, but is not an emergency, it may be quicker to be seen at a Minor Injuries Unit (MIU).

Minor Injuries Units offer nurse-led service to treat minor injuries and illnesses. They can treat minor injuries such as cuts, burns and fractures - any medical treatment or advice which does not need a visit to A&E. No appointment is necessary. For details of Minor Injuries Units and Walk in Centres click here.

There are MIUs in Bridlington, Whitby, Malton, Selby an Urgent Care Centre in York and a walk-in-centre in Scarborough.  


Pharmacies

Pharmacists can also provide advice and over the counter medicines for a whole range of problems including the morning after pill. To find a pharmacy near you visit NHS Choices.


Symptom Checker

Alternatively, use NHS Choices symptoms checker to assess your symptoms online and receive personalised advice on the best action to take. 

If you are not sure which service is best for you please ask advice from the NHS 111 service.

* Please be aware that we prioritise the treatment of our patients according to the seriousness of their condition so you may see people who arrived after you being treated before you.

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Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.


Coronavirus (COVID-19)

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.  After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you are advised to do so by the online service or you cannot go online.