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Your visit

Visiting

From Monday 8 November the Trust is revising visiting restrictions


From this date, one visitor will continue to be able to visit a relative or friend by booking a slot of up to an hour with the relevant ward. This visitor should be someone from the patient’s household and can be changed to allow other visitors to attend rather than the same person, but this must be on a separate day and still only one. There remain exceptions for those patients at the end of their life and with cognitive impairment, this need to be discussed with the ward team.

Visitors are asked to minimise the time they spend in the hospital so are asked to arrive as close to their visiting time as possible and to go directly to the ward.

Before visiting we ask all visitors to help to keep our patients safe by undertaking a lateral flow test, which must give a negative result prior to attending. Lateral flow kits are readily available from pharmacies, community centres, libraries, local testing sites and online or by calling 119. We will not ask for this result but will expect this is taken and the relevant action dependent on the result.

It is important that you do not visit if you are showing any signs or symptoms of Covid-19, a high temperature, new persistent cough or loss/ change in smell or taste. You should also not attend if you have had a positive COVID test in the past 10 days, returned from high risk countries in the past 10 days or if you have been told to isolate by the national test and trace team in the past 10 days. Where you are a household contact we ask that you also refrain from visiting for the isolation period.

We ask visitors to observe social distancing, adhere to good hand hygiene and wear a facemask at all times. Face masks are provided at all our hospital entrances and reception desks. We also ask that visitors only visit one ward during a single visit and leave the hospital promptly after their visit. As has always been the case we ask that visitors do not use patient toilets.

Visiting will remain restricted on the COVID positive wards or where visiting may pose a risk to highly vulnerable patients being exposed to visitors within the bay. There is a risk that the visiting appointment may be cancelled on arrival but we will try to ensure this is kept to a minimum and will be for the protection of patients. Family, friends and carers can continue to stay in touch by speaking directly to a member of staff by calling the ward directly. Alternatively they can stay in touch by using our virtual visiting service.

If a visitor tests positive for Covid-19 within 10 days of visiting the hospital, they must contact the ward as soon as possible and follow national guidance for self-isolation.


Safety measures

It is really important that you follow the following safety measures if you do visit one of our hospitals:

  • We ask all visitors to help to keep our patients safe by undertaking a lateral flow test, which must give a negative result, prior to attending.  Lateral flow kits are readily available from local pharmacies or by contacting NHS119.
  • You must wear a face mask or covering when coming into hospital, even in the corridors and communal areas.
  • Please try to bring as few items into the hospital as possible and keep your own items upon your person.  Avoid bringing in bags where possible.
  • You should wash your hands with soap and water or use the alcohol hand gel as soon as possible after entering the hospital, and again when you enter the ward.
  • You must stay distanced from staff, other visitors and patients whilst on hospital grounds.  This means staying 2 metres away from people wherever possible, taking the stairs instead of the lift if you can, and following one way systems.
  • You will be met by a member of the ward team when you arrive at the ward. You will be asked to confirm you have self-assessed your risks related to coronavirus and you will be temperature checked.  If you are found to have a high temperature you will not be allowed entry onto the ward.
  • You will be asked to wear a surgical face mask on the ward and this will be provided to you.  The ward team will explain how to safely put on, take off and dispose of masks and any other protective equipment you are asked to wear.  We know there are some circumstances that people are not able to wear a face covering/mask, in which case you will be offered a visor to wear.
  • You must let the track and trace team know if you have a positive swab within 48 hours of visiting by emailing trackandtrace@york.nhs.uk

Thank you for your cooperation.  We do understand how important it is for patients to remain connected with their family, friends and carers when they come into hospital and we will do everything we can to support patients while also reducing the risk of transmission of coronavirus.  

You must not visit hospital if you are showing any signs of Covid-19 (new continuous cough, high temperature, loss of taste or smell), or you are self-isolating with other people showing signs of coronavirus or anyone who has been contacted by the Test and Trace programme.

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York Emergency Department (A&E)

The current entrance to the Emergency Department (A&E) is closed and a new entrance at the south of the building is in operation.

Arrive at Entrance 1, the main entrance to York Hospital signposted from Wigginton Road, and park in the multi-storey car park.  A new pedestrian exit has been created at the end of the car park. Follow the green line on the floor to the emergency department. Please see our website news for more information about arrivals to A&E.