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Your visit


From Monday 17 May 2021 the Trust is easing some visiting restrictions.

From this date, one named visitor will be able to visit a relative or friend by booking a slot of up to an hour with the relevant ward. This visitor should be someone from the patient’s household or relevant support bubble.  There remain exceptions for those patients at the end of their life.

The visitor must be the same person for the duration of the patient’s stay and cannot be swapped between different family members or friends.  This will help reduce the risk of transmission of the virus.

Visitors are asked to minimise the time they spend in the hospital so are asked to arrive as close to their visiting time as possible and to go directly to the ward. 

Before visiting we ask all visitors to help to keep our patients safe by undertaking a lateral flow test, which must give a negative result, prior to attending.  Lateral flow kits are readily available from local pharmacies or by contacting NHS119.

We ask visitors to observe social distancing, adhere to good hand hygiene and wear a face covering or mask at all times.  Face masks are provided at all our hospital entrances and reception desks.  We also ask that visitors only visit one ward during a single visit and leave the hospital promptly after their visit.  As has always been the case we ask that visitors do not use patient toilets.

It is important that you do not visit if you are showing any signs or symptoms of Covid-19, a high temperature, new persistent cough or loss/ change in smell or taste.  You should also not attend if you have had a positive Covid test in the past 10 days, returned from high risk countries in the past 10 days or if you have been told to isolate by the national test and trace team in the past 10 days.

Visiting will remain restricted on Covid positive wards, wards where the Covid status of the patient is unknown and where visiting may pose risk to highly vulnerable patients being exposed to visitors within the bay.  Visiting will also be restricted on wards where social distancing cannot be maintained.  This may change on regular basis and can occur at short notice.  Visitors are asked to contact the ward ahead of the agreed visit to ensure that the visiting appointment is still allowed.  There remains a risk that even after this confirmation the visiting appointment may be cancelled on arrival to the hospital if social distancing on the ward has had to change.

Family, friends and carers can continue to stay in touch by speaking directly to a member of staff by calling the ward directly.  Alternatively they can stay in touch by using our virtual visiting service.

If a visitor tests positive for Covid-19 within 10 days of visiting the hospital, they must contact the ward as soon as possible and follow national guidance for self-isolation.

Safety measures

It is really important that you follow the following safety measures if you do visit one of our hospitals:

  • We ask all visitors to help to keep our patients safe by undertaking a lateral flow test, which must give a negative result, prior to attending.  Lateral flow kits are readily available from local pharmacies or by contacting NHS119.
  • You must wear a face mask or covering when coming into hospital, even in the corridors and communal areas.
  • Please try to bring as few items into the hospital as possible and keep your own items upon your person.  Avoid bringing in bags where possible.
  • You should wash your hands with soap and water or use the alcohol hand gel as soon as possible after entering the hospital, and again when you enter the ward.
  • You must stay distanced from staff, other visitors and patients whilst on hospital grounds.  This means staying 2 metres away from people wherever possible, taking the stairs instead of the lift if you can, and following one way systems.
  • You will be met by a member of the ward team when you arrive at the ward. You will be asked to confirm you have self-assessed your risks related to coronavirus and you will be temperature checked.  If you are found to have a high temperature you will not be allowed entry onto the ward.
  • You will be asked to wear a surgical face mask on the ward and this will be provided to you.  The ward team will explain how to safely put on, take off and dispose of masks and any other protective equipment you are asked to wear.  We know there are some circumstances that people are not able to wear a face covering/mask, in which case you will be offered a visor to wear.
  • You must let the track and trace team know if you have a positive swab within 48 hours of visiting by emailing

Thank you for your cooperation.  We do understand how important it is for patients to remain connected with their family, friends and carers when they come into hospital and we will do everything we can to support patients while also reducing the risk of transmission of coronavirus.  

You must not visit hospital if you are showing any signs of Covid-19 (new continuous cough, high temperature, loss of taste or smell), or you are self-isolating with other people showing signs of coronavirus or anyone who has been contacted by the Test and Trace programme.

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Your Visit

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Patients Know Best

York and Scarborough Teaching Hospitals NHS Foundation Trust is now offering patients the opportunity to sign up to our new online service that gives you secure access to your health record from any smartphone, tablet or computer. It’s designed to improve your patient experience and access to NHS services and information. The service is provided in partnership with Patients Know Best (PKB).  Further information can be found on our website, including frequently asked questions.