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Your visit

Attending Outpatients

Your appointment

Please let us know if your contact details change, so that we can get in touch if we need to.  Full details of your appointment are in your appointment letter so please read it carefully.

You will be under the care of a consultant and their team of doctors.  You may not see the consultant at every visit and may see one of the other members of the team.

We understand that you may need to bring children with you to your hospital appointment, but please note that we do not have child-minding facilities. For safety reasons, please take full responsibility of your children at all times.

When you attend your appointment you may need to be examined by a doctor as part of your assessment or treatment. Sometimes this examination is of an intimate nature dependent on your symptoms or condition. If an intimate examination is required we will always offer you a chaperone. If you would like more information on this, please discuss with the nurse when you attend for your appointment.

What should I do if I cannot keep my appointment?

Your appointment is important and you should always try to keep it.

To request to reschedule or cancel your appointment, you can complete our short form by visiting or call the Contact Centre on 01904 726400 (Open 8am-5pm Monday to Friday).

Please note that if you fail to attend your appointment without letting us know; or repeatedly cancel your appointment, we will refer your notes to your clinician for review and this may result in you being discharged from the hospital and referred back to your GP.

Text message appointment reminder service

To opt in to receive text message appointment reminders, please speak with the receptionist when you arrive for your appointment.  We can ensure we have your correct mobile phone number so you can receive reminders of your upcoming appointments.

E-mailing Appointment Letters

More details coming soon

Hospital treatment

Hospital treatment is free to most people who live in the UK, if you do not meet the exemptions from charges then you will have to pay for treatment.  We will ask you to provide evidence to confirm your eligibility.  If the hospital decides you can receive free NHS treatment you will still have to pay for statutory NHS charges such as prescriptions unless you are otherwise exempt.  If we decide you are not entitled to free NHS treatment then charges will apply.  For further details please call the Overseas Visitor Office on (01723) 342369.

The majority of our patients who are referred into our hospital to see one of our consultants have the right to be seen and treated within a maximum waiting time of 18 weeks from referral, unless the patient chooses otherwise, or if there are clinical reasons why this timeframe is not in the patient’s best interests.

If you have any concerns that you have waited longer than 18 weeks please contact our Patient Advice & Liaison (PALS) team on (01904) 726262.

Tell us what you think

Patients, relatives and carers sometimes need to turn to someone for help, advice or support. Click here to find out more about PALS.

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