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Laboratory Medicine

General Information / User Feedback

Our ultimate objective is to be trusted to deliver safe, effective healthcare to our community. We value your opinion as it will help us to develop a service that meets your expectations. 

Patients: please use the specific links below for specific enquiries:

For patient related comments, concerns and compliments

For freedom of information requests

Health Care Professionals:  Please Click Here to access the form to comment on any aspect of our services, whether good or bad; for example, experiences with routine blood testing, provision of online information for patients and healthcare professionals, telephone assistance or handling of complaints. Please address all correspondence to a member of the Laboratory Medicine Quality Management Team; or

Your feedback will be reviewed and acknowledgement provided (including follow up advice as appropriate). Thank you for your participation. Your feedback is crucial in informing how we plan and deliver our service.

Laboratory Medicine have previously surveyed users from both primary and secondary care to help ensure that laboratory services meet their needs.  Response numbers were not as high as would have been hoped:

User Survey Report 2017: Click Here 





Web Page 25 last updated: 30th November 2018


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Coronavirus - useful information

The latest health information about Coronavirus can be found at

Information and updates about our services can be found on this website here.

As of Wednesday 21 October, after reviewing the guidance for visiting as set out by NHSE, the Trust has taken the difficult decision to suspend visiting to all of our sites, with immediate effect.  We have taken this decision to limit the spread of Covid-19, and to protect vulnerable patients and ensure staff safety.  As soon as it possible to safely relax the visiting restrictions we will do so

From Monday 15 June 2020, visitors and outpatients coming into our hospitals will be asked to wear a face covering at all times, to help us reduce the spread of Covid-19.  A face covering can be as simple as a scarf or bandana that ties behind the head.  It should cover your mouth and nose while allowing you to breathe comfortably.  For more information click here