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About us

Patient Safety

Our vision is to support all our staff to deliver safe, effective care, with zero avoidable harm, to all our patients.

Implementation of the patient safety strategy will be supported by the alignment of patient safety teams and healthcare governance into care groups.

Our strategy is aligned to the emergent national patient safety strategy, which describes an aspiration that the NHS is the safest healthcare system in the world.

Our strategy has four driving principles, underpinned by openness and transparency, these are:

We strive to deliver a cultural change programme that brings together quality improvement, research, innovation, global health and patient safety specialists to become leaders in delivering safe patient care.

We will continue to promote the importance of designing safe systems that reduce harm and by providing patients and carers with knowledge of what to expect of the healthcare system.

We will continue to adopt a trust wide approach to quality improvement from ward to board, developing the capability of staff to develop skills, as important as clinical skills, to lead change, using the model for improvement methodology.

Our guiding ambition is to provide safe, patient-centred care to a consistently high standard.

To achieve this we will focus on six key areas of work:

  • Consistency of care
  • Early detection and treatment
  • Right care, in the right place, at right time
  • Infection prevention and control
  • Areas of frequent harm
  • Learning from death.

We will continue to embed the use of the SAFER flow bundle and reduce unwarranted variation, in addition to ensuring that patients receive appropriate and timely review by senior clinicians.

We will strengthen the recognition and escalation of patient deterioration by implementing NEWS2 and a new assessment for detection of acute delirium; early identification of sepsis remains a priority.

We will continue to reduce the incidence of healthcare associated infections and encourage antimicrobial stewardship. Work to reduce falls and pressure ulcers remains a priority area, as does reducing the harm caused by deconditioning.

We will refine our systems for reviewing mortality, to ensure this is consistently applied in all areas and we will learn from themes and trends so that patient safety improvements can be made.

Our vision is to support all our staff to deliver safe, effective care, with zero avoidable harm, to all our patients

In summary, we will

  • Ensure that patient safety is a priority above all others
  • Develop staff to improve the working processes and environment
  • Foster pride over fear and take time to celebrate and thank
  • Promote transparency, honesty and trust
  • Engage and empower patients and carers.

A-Z of Services



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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.

Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time

Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.

Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.

Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.