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About us

A just culture of safety

We strive to deliver a cultural change programme that brings together quality improvement, research, innovation, global health and patient safety specialists to become leaders in delivering safe, innovative patient care.

We encourage and require all our staff to report adverse events and unsafe conditions, to take immediate action when it is needed and to seek assistance when concerned about the quality and safety of care being delivered. Our staff survey tells us that we need to improve the fairness and effectiveness of our reporting procedures and take more action in order for staff to feel condent in reporting unsafe clinical practice.

Our aim is to promote an open culture as openness and transparency is crucial to learning. Staff should be aware that they are accountable for their actions, we want to develop and maintain an environment that feels safe. In encouraging honest disclosure of information we must be committed to rectifying problems and not apportioning blame.

In order to measure harm we encourage all our staff to use the electronic incident reporting system. We will look to strengthen the format of the learning from the data to ensure that it is understood, used and fed back to staff in a way that is meaningful.

Patient Safety Walk rounds have provided valuable opportunities for senior leaders to discuss safety issues with frontline staff. We commit to continue to undertake regular walk rounds and to provide a summary report to the Trust Board of Directors.

We will continue to promote the importance of designing safe systems that reduce harm and will incorporate human factors principles in our learning and training. We will look to advance our technology infrastructure and utilise digital solutions wherever possible to improve patient safety and quality.

Our aim is to promote an open culture as openness and transparency is crucial to learning. 


Our Hospitals


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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.

Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time

Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.

Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.

Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.