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About us

Continuous learning and improvement

We openly share safety information and focus on learning and improving from incidents, complaints and litigation.

However, we should remember to not only provide feedback about error and harm but to feedback and share information on success and good practice. Safety briefs and huddles are mechanisms through which staff can disseminate learning effectively at local level; staff should be encouraged to use these to foster a learning culture within and between teams.

The Trust is committed to a process of continued review and of transparency and to a programme of focussed continuous professional development for staff. Professional capabilities and behaviours profoundly impact on the patients' experience. The quality of education and training is vital, too often training and e-learning is viewed as a tick box exercise and retention of knowledge from these modalities is poor.

Team based and scenario simulation training is recognised to be effective and well received amongst clinical staff, therefore we should make efforts to expand our simulation training portfolio and to look for learning from adverse events which can be applied to clinical situation teaching and training. We have a commitment to learn and promise to act by using quality improvement methodologies and approaches to design as well as implement pathway and system change. We will use existing frameworks to measure and monitor safety.

The skills and competencies of our staff are key to the delivery of safe, high quality and cost effective care. It is essential that we have sufcient staff to care for the number and acuity of our patients. We recognise that, in particular, numbers of training grade doctors, nurses and non-consultant grade medical staff are low. Constraints remain with regard to the number of training grade medical and nursing staff required nationally.

The Trust is committed to delivering alternatives approaches and investing as required.

The Trust is committed to a process of continued review and of transparency and to a programme of focussed continuous professional development for staff.





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Blood taking, York Hospital

Due to COVID-19, from Monday 6 April the Phlebotomy service at York Hospital outpatient department will be closed until further notice.

We will continue to offer a blood taking services for patients who have urgent bloods requests only, at the nearby Nuffield Hospital. The urgency will have been identified during your medical appointment. Please access the Nuffield Hospital via the main reception and from there you will be directed to Phlebotomy. Please take a seat and wait to be called.

Patients who have routine blood test for yearly check-ups should not attend. Instead, please contact your GP to request an appointment at the GP surgery for your bloods to be taken.

Maternity services

If you are due to have a baby, please visit our website for up to date information about maternity services at this time

Haematology and Oncology services

With effect from Monday 6 April there will be temporary changes to the Haematology and Oncology services at Scarborough and York Hospital.  These decision have been made on the grounds of patient safety in the current coronavirus pandemic.  Find out more here.

Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.

Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.