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Your visit

Attending Outpatients

Your appointment

Please let us know if your contact details change, so that we can get in touch if we need to.  Full details of your appointment are in your appointment letter so please read it carefully.

You will be under the care of a consultant and their team of doctors.  You may not see the consultant at every visit and may see one of the other members of the team.

We understand that you may need to bring children with you to your hospital appointment, but please note that we do not have child-minding facilities. For safety reasons, please take full responsibility of your children at all times.

When you attend your appointment you may need to be examined by a doctor as part of your assessment or treatment. Sometimes this examination is of an intimate nature dependent on your symptoms or condition. If an intimate examination is required we will always offer you a chaperone. If you would like more information on this, please discuss with the nurse when you attend for your appointment.


What should I do if I cannot keep my appointment?

Your appointment is important and you should always try to keep it.

To request to reschedule or cancel your appointment, you can complete our short form by visiting www.yorkhospitals.nhs.uk/appointment or call the Contact Centre on 01904 726400 (Open 8am-5pm Monday to Friday).

Please note that if you fail to attend your appointment without letting us know; or repeatedly cancel your appointment, we will refer your notes to your clinician for review and this may result in you being discharged from the hospital and referred back to your GP.


Text message appointment reminder service

To opt in to receive text message appointment reminders, please speak with the receptionist when you arrive for your appointment.  We can ensure we have your correct mobile phone number so you can receive reminders of your upcoming appointments.


E-mailing Appointment Letters

More details coming soon


Hospital treatment

Hospital treatment is free to most people who live in the UK, if you do not meet the exemptions from charges then you will have to pay for treatment.  We will ask you to provide evidence to confirm your eligibility.  If the hospital decides you can receive free NHS treatment you will still have to pay for statutory NHS charges such as prescriptions unless you are otherwise exempt.  If we decide you are not entitled to free NHS treatment then charges will apply.  For further details please call the Overseas Visitor Office on (01723) 342369.

The majority of our patients who are referred into our hospital to see one of our consultants have the right to be seen and treated within a maximum waiting time of 18 weeks from referral, unless the patient chooses otherwise, or if there are clinical reasons why this timeframe is not in the patient’s best interests.

If you have any concerns that you have waited longer than 18 weeks please contact our Patient Advice & Liaison (PALS) team on (01904) 726262.


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Patients, relatives and carers sometimes need to turn to someone for help, advice or support. Click here to find out more about PALS.

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Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.


Coronavirus (COVID-19)

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.  After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you are advised to do so by the online service or you cannot go online.