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Laboratory Medicine

General Information / User Feedback

Our ultimate objective is to be trusted to deliver safe, effective healthcare to our community. We value your opinion as it will help us to develop a service that meets your expectations. 

Patients: please use the specific links below for specific enquiries:

For patient related comments, concerns and compliments

For freedom of information requests

Health Care Professionals:  Please Click Here to access the form to comment on any aspect of our services, whether good or bad; for example, experiences with routine blood testing, provision of online information for patients and healthcare professionals, telephone assistance or handling of complaints. Please address all correspondence to a member of the Laboratory Medicine Quality Management Team; or

Your feedback will be reviewed and acknowledgement provided (including follow up advice as appropriate). Thank you for your participation. Your feedback is crucial in informing how we plan and deliver our service.

Laboratory Medicine have previously surveyed users from both primary and secondary care to help ensure that laboratory services meet their needs.  Response numbers were not as high as would have been hoped:

User Survey Report 2017: Click Here 





Web Page 25 last updated: 30th November 2018

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Royal College of Nursing members at our Trust are taking part in strike action Monday 6 and Tuesday 7 February from 7.00am to 8.00pm. This will impact services at our hospitals.

If you are due to attend an appointment and we haven't already contacted you, please come as planned.

On days where there is strike action, patients should only call 999 if it is a medical or mental health emergency (when someone is seriously ill or injured and their life is at risk).