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Laboratory Medicine

General Information / User Feedback

Our ultimate objective is to be trusted to deliver safe, effective healthcare to our community. We value your opinion as it will help us to develop a service that meets your expectations. 

Patients: please use the specific links below for specific enquiries:

For patient related comments, concerns and compliments

For freedom of information requests

Health Care Professionals:  Please Click Here to access the form to comment on any aspect of our services, whether good or bad; for example, experiences with routine blood testing, provision of online information for patients and healthcare professionals, telephone assistance or handling of complaints. Please address all correspondence to a member of the Laboratory Medicine Quality Management Team;

elizabeth.fox@york.nhs.uk or angela.too@york.nhs.uk

Your feedback will be reviewed and acknowledgement provided (including follow up advice as appropriate). Thank you for your participation. Your feedback is crucial in informing how we plan and deliver our service.

Laboratory Medicine have previously surveyed users from both primary and secondary care to help ensure that laboratory services meet their needs.  Response numbers were not as high as would have been hoped:

User Survey Report 2017: Click Here 

 

 

Feedback

 

Web Page 25 last updated: 30th November 2018

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Visiting cancelled

Due to the increasing number of cases of coronavirus across the UK, York Teaching Hospital NHS Foundation Trust has made the decision to cancel all visiting to all its hospital sites in order to ensure the safety of patients and staff.

There are three exemptions to the ruling which are for one parent of a sick child under 18, for the partner of a woman giving birth and end of life patients at the discretion of the ward sister.

We would ask people to respect this decision and to treat our staff, who will be enforcing the visiting restrictions, with courtesy and respect.  For more information visit our website.


Outpatient appointments

We know that NHS services will come under intense pressure as the coronavirus spreads, and as a Trust we need to redirect staff, free up staff for refresher training and carry out any works as necessary, so we are able to maximise capacity for patients for when the number of infections peak.  We also need to reduce the number of people coming into our hospitals to protect our patients, as well as keeping our staff safe, well and able to come into work.

To do this, with effect from Tuesday 24 March 2020, along with other trusts in the Humber Coast and Vale partnerships, we have made the collective decision to suspend all non-urgent routine outpatient appointments for at least three months.  Urgent and emergency cases and cancer appointments will be carrying on as normal.

These are unprecedented times and we thank you for your understanding.  We know many people waiting for treatment will be disappointed or worried but please not contact the hospital as we will be contacting everyone directly affected in the coming days and weeks.

If you do not receive a letter or a phone call from the hospital, please turn up for your scheduled appointment as normal unless you have symptoms of coronavirus, a cold, flu or norovirus in which case you should contact us to cancel your appointment by clicking here.


Coronavirus (COVID-19)

If you have symptoms associated with coronavirus including a new continuous cough and a high temperature, you are advised to stay at home for 7 days.

Please do not book a GP appointment or attend your GP practice.

If you live with other people, they should stay at home for at least 14 days, to avoid spreading the infection outside the home.  After 14 days, anyone you live with who does not have symptoms can return to their normal routine.

But, if anyone in your home gets symptoms, they should stay at home for 7 days from the day their symptoms start. Even if it means they're at home for longer than 14 days. The most up-to-date public guidance is always online at www.nhs.uk/coronavirus

If your symptoms are serious, or get worse, NHS 111 has an online coronavirus service that can tell you if you need further medical help and advise you what to do.  Only call 111 direct if you are advised to do so by the online service or you cannot go online.